Terms & Conditions

 

1. Agreement to Terms

These Terms & Conditions (“Terms”) apply to the use of the Whole Community Care Solutions, LLC website, online forms, service inquiry process, printed materials, and general business communications.

By using our website, submitting an inquiry form, requesting information, scheduling a consultation, signing paperwork, communicating with us, or using our services, you agree to these Terms.

If you do not agree with these Terms, please do not use our website or submit information through our website forms.

2. About Whole Community Care Solutions

Whole Community Care Solutions, LLC provides compassionate, professional, and dependable non-medical in-home support and family-centered service coordination. Our services are designed to support safety, dignity, independence, organization, and peace of mind for individuals and families.

Our services may include companion/sitter services, personal care support, transportation/escort support, family paperwork organization, notary-related support when available, care binder setup, and other non-medical administrative or support services, depending on licensing status, service availability, client needs, and applicable law.

Whole Community Care Solutions does not provide services outside the scope of its legal authority, licensing status, service agreements, or applicable regulations.

3. No Emergency Services

Whole Community Care Solutions is not an emergency medical provider and does not provide emergency response services.

If there is a medical emergency, safety emergency, mental health crisis, suspected abuse, immediate danger, chest pain, difficulty breathing, stroke symptoms, severe injury, fall with injury, suicidal thoughts, or any urgent situation, call 911 or seek immediate emergency assistance.

Do not use our website, email, social media, voicemail, or online forms for emergencies.

4. Non-Medical Service Disclaimer

Unless specifically authorized, licensed, and documented in a written service agreement, Whole Community Care Solutions does not provide medical diagnosis, medical treatment, skilled nursing care, therapy, medication administration, legal advice, financial advice, guardianship services, case management under a government program, or emergency medical services.

Any information on our website, flyers, social media pages, or printed materials is for general informational purposes only and should not replace advice from a physician, licensed health care provider, attorney, accountant, financial advisor, or other qualified professional.

5. Service Availability

Submission of a website form, phone inquiry, email, social media message, or request for services does not guarantee acceptance as a client, service availability, staffing availability, scheduling availability, approval for services, or a specific start date.

Services are subject to:

• Client need and service appropriateness

• Service area availability

• Staffing availability

• Completion of required paperwork

• Signed service agreement

• Service plan development when applicable

• Payment arrangements when applicable

• Safety considerations

• Compliance with applicable law and company policy

Whole Community Care Solutions reserves the right to decline, delay, suspend, or discontinue services when services cannot be safely, legally, ethically, or reasonably provided.

6. Client Responsibilities

Clients, responsible parties, family members, and authorized representatives are expected to:

• Provide accurate and complete information

• Notify WCCS of changes in health, condition, environment, address, contact information, schedule, service needs, or safety risks

• Participate in required paperwork, service agreements, and service planning

• Treat staff, caregivers, and representatives with respect

• Maintain a safe environment for service delivery

• Follow agreed-upon payment terms

• Notify WCCS promptly of cancellations, concerns, incidents, complaints, or changes in care needs

• Avoid requesting staff to perform tasks outside the approved service agreement or legal scope of services

7. Website Content

The content on our website, social media, flyers, brochures, forms, and printed materials is provided for general informational, educational, and business communication purposes.

We strive to keep information accurate and updated; however, we do not guarantee that all website content is complete, current, error-free, or suitable for every individual situation.

Whole Community Care Solutions may update, remove, or revise website content at any time without notice.

8. Inquiries, Forms, and Communication

When you submit an inquiry form, contact form, referral form, email, text message, or social media message, you agree that Whole Community Care Solutions may contact you using the information provided.

Submitting information does not create a client relationship unless and until all required paperwork is completed, the service is accepted by WCCS, and any required service agreement is signed.

9. Consent to Communication

By providing your phone number, email address, or mailing address, you authorize Whole Community Care Solutions to contact you regarding inquiries, appointments, consultations, services, paperwork, billing, follow-up, business updates, or related communication.

You may request to stop receiving non-essential marketing messages. Service-related, billing-related, legal, safety, or compliance-related communications may still be sent when necessary.

10. Payments, Fees, and Billing

Fees, rates, payment terms, cancellation policies, deposits, refunds, late fees, travel fees, notary fees, administrative fees, and service charges will be outlined in the applicable service agreement, invoice, estimate, fee schedule, or written communication.

Payment may be required before or at the time services are provided unless another arrangement is approved in writing.

Whole Community Care Solutions reserves the right to pause or discontinue non-emergency services for unpaid balances, failure to comply with payment terms, or failure to complete required paperwork, subject to applicable law and written agreements.

11. Cancellation and Rescheduling

Clients or responsible parties should provide reasonable notice when canceling or rescheduling services. Cancellation fees or minimum-hour charges may apply if stated in the service agreement, fee schedule, invoice, or written policy.

Repeated cancellations, unsafe conditions, unpaid balances, or failure to communicate may result in service review, service modification, or service termination.

12. Transportation and Escort Services

If transportation or escort support is provided, the specific details, limitations, responsibilities, fees, and authorization requirements must be documented in writing.

Whole Community Care Solutions may require written authorization before using a client’s personal vehicle, accessing client funds for errands, assisting with shopping, or providing transportation-related support.

Transportation services may be limited by staff availability, insurance requirements, vehicle requirements, client mobility needs, safety conditions, and company policy.

13. Notary and Paperwork Support Disclaimer

When notary support or paperwork organization services are offered, Whole Community Care Solutions may assist with organizing documents, preparing for appointments, identifying missing paperwork, providing general administrative support, or connecting families with mobile notary services.

Notary services do not include legal advice, document drafting, legal interpretation, immigration advice, financial advice, estate planning advice, or selecting which documents a person should sign.

Clients are responsible for understanding the documents they sign. Anyone with legal questions should consult a licensed attorney.

14. Care Binder and Family Organization Services

Care binder, family paperwork, and command center services are administrative organization services only. These services are intended to help families organize information, contacts, appointments, documents, and care-related paperwork.

These services do not replace medical care, legal advice, financial planning, case management, guardianship, social work services, insurance advice, or government benefit representation unless specifically stated, authorized, and legally permitted.

15. User Conduct

Users of our website and services agree not to:

• Submit false, misleading, abusive, threatening, or unlawful information

• Use our website for spam, fraud, harassment, or unauthorized marketing

• Attempt to access private systems, records, forms, or data without authorization

• Copy, misuse, or reproduce our materials without permission

• Request that staff perform illegal, unsafe, unethical, or out-of-scope tasks

• Interfere with the operation, security, or integrity of our website or business systems

Whole Community Care Solutions reserves the right to block, restrict, report, or take appropriate action regarding misuse of our website, services, staff, or materials.

16. Intellectual Property

All website content, business materials, forms, brochures, graphics, service descriptions, logos, taglines, training materials, workflows, and written materials created by or for Whole Community Care Solutions are the property of Whole Community Care Solutions or used with appropriate permission.

You may not copy, reproduce, sell, modify, distribute, or use our materials for commercial purposes without written permission.

17. Third-Party Services and Links

Our website, documents, or communications may reference or link to third-party websites, resources, payment platforms, scheduling tools, social media platforms, referral partners, or community resources.

Whole Community Care Solutions is not responsible for third-party content, privacy practices, availability, fees, services, advice, or actions.

Use of third-party services is at the user’s own discretion and may be subject to the third party’s own terms and privacy policies.

18. Limitation of Liability

To the fullest extent permitted by law, Whole Community Care Solutions, its owners, administrators, employees, contractors, representatives, and affiliates shall not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages arising from website use, delays in communication, third-party services, unavailable services, incomplete information provided by a user, or misuse of our materials.

Nothing in these Terms is intended to waive responsibilities that cannot legally be waived.

19. Indemnification

To the fullest extent permitted by law, users agree to hold harmless Whole Community Care Solutions, its owners, administrators, employees, contractors, representatives, and affiliates from claims, damages, losses, liabilities, costs, or expenses arising from misuse of the website, inaccurate information provided, violation of these Terms, unlawful conduct, or requests for services outside the approved scope.

20. Changes to Services or Terms

Whole Community Care Solutions may update these Terms, website content, service descriptions, forms, fees, policies, or business processes at any time. Updated Terms will include a revised effective date.

Continued use of our website, paperwork, or services after updates means the updated Terms apply moving forward.

21. Governing Law

These Terms shall be governed by the laws of the State of Georgia, without regard to conflict of law principles.

Any disputes shall be handled in accordance with applicable Georgia law and any written agreement between the parties.

22. Contact Information

Questions about these Terms may be directed to:

Whole Community Care Solutions, LLC
Phone:  470-278-1531
Email:  info@wholecommunitycare.com
Address:  155 Westridge Pkwy Suite 225 Mcdonough, GA 30253